Privacy Policy
At LeadOPS360, your privacy is our priority. Learn how we handle your data with enterprise-grade security and strict data privacy standards.
Last updated: October 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our AI Sales Agents, or contact support. This includes your name, email address, phone number, and business details.
2. AI Sales Agent Data Processing
Our AI Sales Agents process high-intent conversations to qualify leads. This data is used solely to improve lead management and sales efficiency for your business. We do not use your proprietary sales data to train models for other customers.
3. Telecom Regulations & Call Recording
In compliance with applicable telecom and consumer communication regulations, certain calls may be recorded for quality and security purposes upon customer consent. All recordings are stored securely in encrypted storage and handled in accordance with Indian information technology laws.
4. How We Use Information
Information is used to provide, maintain, and improve our CRM services, communicate with you, and ensure security and compliance across our telephony infrastructure.
5. Data Sharing & Third-Party Integrations
We never sell or rent your personal or customer lead data. We share data only with trusted third-party enterprise providers necessary to deliver our services: licensed telecom carriers (Exotel/Tata Tele for outbound calls), Meta Platforms (for official WhatsApp Cloud API delivery), and cloud hosting partners (AWS/Vercel). All partners adhere to strict confidentiality and security agreements.
6. Payment Security (Paytm Payment Gateway)
All online transactions (subscription fees and AI Wallet top-ups) are routed securely through RBI-licensed and PCI-DSS Level 1 compliant payment aggregators, specifically Paytm Payment Gateway. LeadOPS360 does not collect, record, or retain any card numbers, CVVs, UPI PINs, or banking passwords on our servers. All transaction data is secured end-to-end via 256-bit SSL encryption.
7. Your Rights & Data Retention
You have the right to access, export, or permanently delete your customer records at any time directly through the platform or via our Data Deletion page. We retain lead records for the duration of your active subscription and delete them within 30 days of account termination.
8. Nodal Grievance Redressal & Contact
Under the Information Technology Act 2000 and applicable consumer protection rules, any privacy or data grievances may be directed to our Nodal Grievance Officer at grievance@leadops360.in or via post to Genforge Studio / LeadOPS360, Basti, Uttar Pradesh – 272001, India. Turnaround response time is within 24 to 48 business hours.
Have questions about your data?
Our security team is here to help you understand our compliance measures.