Legal & Security

Terms and Conditions

Last updated: October 2026

1. Acceptance of Terms

By accessing or using LeadOPS360's platform, mobile applications, APIs, or any related services provided by Genforge Studio, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services. These terms apply to all users, including business administrators, sales agents, operational teams, and authorized representatives.

2. Description of Service & Products

LeadOPS360 is a multi-tenant cloud-based B2B lead management and CRM platform developed by Genforge Studio. The software allows enterprises and SMBs to aggregate inbound leads (such as webhooks, website contact forms, and authorized digital ad campaigns), orchestrate speed-to-lead AI voice agents via compliant Indian telecom PSTN lines, automate official WhatsApp notifications, and analyze sales performance. You retain full ownership of all business and customer data processed on the platform.

3. Digital Service Delivery & Fulfillment Policy

LeadOPS360 is a 100% digital Software-as-a-Service (SaaS) platform. No physical products or physical shipments are involved. Upon successful payment verification and transaction confirmation via our payment gateway (Paytm Payment Gateway), your account subscription, system login credentials, and AI Wallet balance are activated and provisioned immediately in real time, accompanied by a digital tax invoice dispatched to your registered billing email.

4. Pricing, Currency & Payment Processing via Paytm

All subscription plans and wallet recharges are priced and transacted strictly in Indian Rupees (INR / ₹) with applicable statutory Goods and Services Tax (18% GST). Online payments are handled securely through RBI-authorized payment aggregators, specifically Paytm Payment Gateway, supporting UPI (Paytm, PhonePe, Google Pay), Net Banking (50+ Indian banks), Debit Cards, Credit Cards, and Paytm Wallet. We do not store sensitive payment card details or CVVs on our servers.

5. Subscription, Cancellation & Refund Policy

All paid subscription plans are eligible for our transparent 7-Day Money-Back Guarantee. Customers may cancel their subscription at any time via the admin dashboard or by emailing billing@leadops360.in. Upon account closure, genuine unconsumed in-app AI Prepaid Wallet balances will be refunded back to the original payment source within 5 to 7 business days as per banking standards. Third-party infrastructure consumption already utilized (connected telecom minutes or dispatched WhatsApp messages) is non-refundable. For full terms, please refer to our dedicated Refund and Cancellation Policy.

6. Facebook Login & Meta Platform Data

When you connect your Facebook account, we request only the permissions necessary to fetch leads from your own Facebook Pages and Lead Ad forms (pages_show_list, pages_manage_metadata, leads_retrieval, public_profile). We use this data solely to display your leads inside your private LeadOPS360 dashboard for your sales team to follow up. We do not share your Facebook data with other customers, do not use it to train AI models, and do not sell it to any third party. You can revoke Facebook access at any time from your Facebook Business Settings, and you can request full deletion of any imported data via our Data Deletion Instructions page.

7. Acceptable Use & Telecom Regulations

You agree not to use LeadOPS360 to: (a) send unsolicited marketing messages or engage in abusive calling in violation of TRAI (Telecom Regulatory Authority of India) and applicable telecom regulations; (b) upload data you do not have lawful authority to process; (c) reverse-engineer, scrape, or attempt to compromise platform infrastructure; (d) resell the service without a formal partner agreement; or (e) violate Meta Platform Policies or Google API Terms. Any violation may result in immediate suspension without refund.

8. Data Ownership & Security

You retain full ownership of all customer data and lead records uploaded to or generated through LeadOPS360. We operate strictly as a data processor. You can export your data at any time via export tools or by contacting support. Upon account termination, data is retained for 30 days to facilitate renewal, after which it is purged from our production databases.

9. Service Availability & Limitation of Liability

We strive for 99.9% platform availability but cannot guarantee uninterrupted connectivity due to scheduled maintenance or third-party telecom trunk disruptions. To the maximum extent permitted by Indian law, our total aggregate liability for any claim arising under these terms shall not exceed the subscription fees paid by you in the 3 months preceding the claim.

10. Governing Law, Jurisdiction & Grievance Redressal

These terms are governed by the laws of India. Any disputes arising out of or related to these terms or services shall be subject to the exclusive jurisdiction of the competent courts in Uttar Pradesh, India. For billing, compliance, or service grievances, please contact our Nodal Grievance Officer at grievance@leadops360.in.

Questions about these terms?

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