Refund & Cancellation Policy
Transparent, fair, and RBI-compliant refund and cancellation guidelines for all LeadOPS360 customers.
Last updated: October 2026
100% Transparent Policy
Standard 7-day money-back guarantee on core plans. Unused wallet balances refunded to original payment method within 5–7 business days.
1. 7-Day Money-Back Guarantee (Core Subscriptions)
We want you to be completely satisfied with LeadOPS360. If you subscribe to our Starter or Professional software plan and find that our platform does not suit your operational needs, you are eligible for a 100% full refund of your base subscription fee if requested within 7 calendar days of your initial purchase.
2. In-App Prepaid AI Wallet Balances
Funds deposited into your in-app AI Prepaid Wallet (used for Voice AI calling minutes, WhatsApp broadcasts, and OTPs) are consumed strictly on a pay-as-you-go basis. If you decide to close your LeadOPS360 account, any unconsumed, genuine prepaid wallet balance will be refunded back to your original source of payment (Bank / UPI / Card) upon formal request submitted to billing@leadops360.in.
3. Refund Processing Timeline
Once your refund request is approved by our billing team, the refund will be initiated immediately. As per standard Indian banking and payment gateway guidelines (via Paytm Payment Gateway), the refunded amount will reflect in your original bank account, credit/debit card, or UPI VPA within 5 to 7 business days.
4. Subscription Cancellation Terms
You may cancel your monthly or annual subscription at any time directly from your LeadOPS360 Admin Dashboard (under Billing & Subscriptions) or by emailing support@leadops360.in. Upon cancellation, your access will remain active until the end of your current paid billing period, and no further automatic renewals will occur.
5. Non-Refundable Items & Exceptions
Charges incurred for consumption already rendered (such as PSTN telecom call minutes already connected, WhatsApp messages successfully delivered by Meta, or OTPs dispatched) are strictly non-refundable, as these represent real-time third-party infrastructure consumption. Custom enterprise setup fees with dedicated PRI trunking are non-refundable once engineering deployment has commenced.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, please send an email to billing@leadops360.in from your registered admin email address with your Company ID and invoice number. Our billing department will acknowledge your request within 24 business hours.
Need assistance with an invoice or refund?
Our billing support team is here to help. Reach out directly with your company details.